Xfinity overbilled her for extra phones since 2023. Why was it so difficult to fix?

Plus, the possible demise of Direct File, National Grid’s billing debacle, and a refund from a lender that charged 725 percent interest.

What would it mean locally if Harvard loses its tax-exempt status?

The status means that the charitable contributions Harvard receives and its investment income on its $50 billion-plus endowment are not subject to federal income tax.

Are you taking Ozempic, Wegovy, or other GLP-1 drugs for weight loss? Here’s what to know about the costs.

Blue Cross Blue Shield of Massachusetts announced a cutoff as of Jan. 1. Other insurers may follow, but some employers might help defray costs.

She got her license suspended for not wearing a seat belt — 18 years ago

A misspelled name, a duplicate record, and the RMV’s robotic bureaucracy are to blame.

Phones and other electronics will be hit hard by tariffs. Should you buy now or wait?

With those devices heavily sourced from China, people are wondering when and how much prices will go up.

Trump’s tariffs are likely to raise prices for consumers. Here are the goods that could be affected.

Groceries, electronics, and automobiles are on the list of items expected to increase in cost.

An online lender charges up to 725 percent interest on short-term loans. Is that legal?

Plus: Make sure you have a third-party designee on long-term care insurance. Also, why can’t you get a refund when a concert gets postponed indefinitely?

If your National Grid gas bills were delayed this winter, you’ll pay for only two months

With many monthly bills topping $350 during a cold snap in January and February, the savings for some customers could be $700 or more.

Many remain concerned about Social Security under Trump. Here are some more questions.

Changes in the agency’s rules for identity verification have triggered fear of disruptions and possible cuts.

Why did UMass Memorial tack on $770 to his bill for a simple X-ray?

Plus, should the state tax the Irish equivalent of Social Security? Also, Direct File still has some bugs.

How safe is Social Security under Trump? Here’s what you need to know.

Only Congress can change Social Security benefits, but reductions in personnel and other developments may make the system harder to navigate.

He got dental surgery at Mass General Hospital, but the full $27,000 cost wasn’t disclosed to him until afterward

MGH has now agreed to wipe out the entire bill due to its failure to disclose the costs that insurance wouldn’t cover.