Since 2017, Sean P. Murphy has interviewed scores of Massachusetts residents about their consumer conundrums for his column, The Fine Print. Do you want to be the next one?
When a Medford resident was left on the side of a highway by a Greyhound bus, Sean secured her a ticket reimbursement. When a young blind woman was denied service at a Chinatown restaurant because of her service dog, Sean made sure the manager issued her an apology. When a Pembroke grandmother took out $9,500 from Bank of America due to a phone scam, Sean got the bank to refund the money.
All in all, he’s saved Bay State consumers well over a million dollars. And he’s always looking for his next subject.
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Do you live in Massachusetts and have a recent consumer headache you want to share? Have you had trouble getting a well-deserved refund, faced poor service from a company, or otherwise dealt with unfair treatment after money changed hands? Sean wants to hear your story — and it may end up in the Globe.
In the interest of full transparency, here’s some fine print of our own to share: Being featured in a Fine Print column often means your full name and other personal details about your experience will be published in the Boston Globe. (Anonymous sources can be discussed on a case-by-case basis.) And the Globe can make no guarantees that you get your money back at the end of it — though Sean will try his best.
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Also, Sean isn’t able to take on every submission. Here are some recent examples of Fine Print columns to give you a sense of what kinds of stories we tend to feature:
- She agreed to a free home security system ‘upgrade’ from ADT. Then the fees started coming in.
- Her sister died. Then scammers took over her phone number and started racking up bills.
- When a hurricane upends travel plans, what do airlines owe consumers for a flight not taken?
- How is ‘trip insurance’ different from ‘trip protection’? A Danvers couple found out the hard way.
- An auto dealership signed a four-year lease to a 92-year-old. Was she taken advantage of?
With all that in mind, fill out the survey below if you have a consumer problem and want a chance to have it featured — and potentially fixed — in the Boston Globe.